Return and Refund Policy

At Brushmuuda, your satisfaction is our priority.
If something isn’t right with your order, we’re here to assist you with a simple and reliable return process.

1. Return Eligibility & Timeframe

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return:
The item must be unused and in original condition
All original packaging and tags must be included
Proof of purchase is required

2. How to Start a Return

To request a return, contact us at:
support@brushmuuda.com

If approved, you will receive return instructions and a shipping label.

Items returned without authorization will not be accepted.

3. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

4. Non-Returnable Items

The following items cannot be returned:
Personal care or hygiene products
Custom or personalized items
Hazardous materials

We also do not accept returns for:
Sale or clearance items
Gift cards
Shipping fees

5. Exchanges

We do not offer direct exchanges.

If you need a different item, please return the original item and place a new order.

6. EU 14-Day Cooling-Off Period

For orders shipped to the European Union, you may return your order within 14 days without providing a reason.

Items must be unused, in original condition, and include proof of purchase.

7. Refunds

Once your return is received and inspected, we will notify you of the result.

Approved refunds will be issued to your original payment method within 10 business days.

Processing times may vary depending on your bank or card provider.

8. Order Issues & Disputes

If you experience any issues, please contact us before initiating a chargeback.

We are committed to resolving concerns quickly and efficiently.

9. Late or Missing Refunds

If you have not received your refund:
Check your bank account
Contact your card provider
Contact your bank

If the issue persists, reach out to us for assistance.

10. Return Address

A return label provided by us is required before sending any items.

Return Address:
Hong Kong Commitment Limited
RM 1307, 13/F., Kenbo Commercial Building
335-339 Queen’s Road West
Hong Kong

Contact

Email: support@brushmuuda.com
Phone: +1(213) 418-9396