Shipping Protection and Tips Policy

We want every customer to enjoy a clear, flexible, and worry-free shopping experience. For this reason, optional Shipping Protection and Tipping may be available when you place an order.

1. Optional Add-On Services

Shipping Protection and Tipping are entirely optional. Neither service is required to complete a purchase, and they will only be included in your order when you choose to add them.

Shipping Protection provides additional protection for qualifying packages that are lost, damaged, or stolen during the delivery process.

Tipping gives you the option to show appreciation for the team members who assist with order preparation, fulfillment, and customer support.

Declining either option will not affect how your order is processed, shipped, or supported.

2. What Shipping Protection Covers

When Shipping Protection is added to an order, it may provide coverage for eligible delivery-related incidents, including:

  • Packages lost while in transit

  • Products damaged during transportation

  • Packages stolen following a confirmed delivery

  • Other qualifying shipping problems described in our policy

Coverage is subject to applicable conditions, claim requirements, limitations, and exclusions.

For complete shipping information and additional policy details, please visit:

https://brushmuuda.com/pages/shipping-policy

Shipping Protection is intended for eligible transportation and delivery issues. It does not cover buyer’s remorse, incorrect product selections, ordering the wrong size, color, style, or model, damage caused after delivery, normal wear and tear, or problems unrelated to shipping.

3. Reporting a Shipping Issue

If an order with Shipping Protection is lost, damaged, or stolen, please contact our customer support team as soon as possible.

To help us review your request, please provide:

  • Your full name

  • Your order number

  • A clear description of what happened

  • Photos of the affected products, shipping package, and shipping label when applicable

  • Any additional documentation reasonably needed to evaluate the request

Please keep the affected products and all original packaging until the review is complete.

Submitting a request does not guarantee approval. Each case will be evaluated using the applicable Shipping Protection terms and the information provided.

4. Refunds for Shipping Protection and Tips

If you accidentally added Shipping Protection or a Tip, or simply decide that you no longer want the service, you may contact us to request a refund of that specific charge.

Eligible Shipping Protection and Tip charges may be refunded even after the associated order has been shipped.

Once Shipping Protection has been refunded, protection for that order will be canceled and no future claim may be submitted under that service. Refunding a Tip will not delay or otherwise affect the processing and delivery of your order.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

5. Contact Information

For questions, refund requests, or assistance with a Shipping Protection claim, please contact us using the information below:

Email: support@brushmuuda.com
Phone: +1 (213) 418-9396

Please include your order number when contacting us about an existing purchase. This will help our customer support team locate your order and respond more efficiently.

We are committed to handling every request fairly, promptly, and transparently.